• Open the Dimensions software (on each computer where the software is installed) and log in as usual.
• Go to Configuration.
• Click Taxes.
• Using the left and right arrows, locate the province you wish to modify and click the Edit button.
• Update the desired tax rates according to your provincial regulations. The Surtax field is only used if the provincial tax is calculated on top of the federal tax (a rare situation). Normally, this field is not used.
• Click Save to save your changes, then click Stop to close the window. Click Stop (Exit) again to return to the main menu.

To better assist you with the use of our software, we offer a downloadable user manual that explains how to create and send quotations, as well as how to use the 3D module.

User Guide 3.66 MB 0 downloads

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Download

There is an issue with the update files for the Galaxie Update Module. Please contact us by phone or online so we can perform the repair.

If you are using our software (Dimensions Estimator) on a Canadian version of Windows computer, please follow these instructions.

Sometimes Windows 10 installs English (USA) regional settings instead of English (Canada) by default. If this setting is not corrected, Dimensions Estimator may generate an error when creating quotations.

To resolve this issue:

1. Once the Windows update is complete, open the Start Menu and then Settings.
2. Go to Time & Language, then select Region & Language from the left menu.
3. In the right panel, click English (Canada). Additional options will appear. Click Set as Default.

The error should no longer appear after these changes.

This error occurs when a DLL or OCX file is missing or was not installed correctly.

You can first try the following:

1. Right-click the Dimensions Estimator icon and select Run as Administrator (this only needs to be done once).
2. Accept the Windows User Account Control prompt by clicking Yes.

If all goes well, the issue should be resolved. If not, the software may need to be reinstalled. Contact us if you require assistance.

A file is missing or no longer exists. Most of the time, this is caused by antivirus software.

We can restore the missing file, but if the antivirus is the cause, you will need to add an exclusion to allow the repair to remain effective.

Recommendation: Ask your IT support team to add the folder: C:\EstimateurNDCD to your antivirus exclusion list. If you are comfortable with computers, you may do this yourself. Once completed, contact us so we can repair any missing or damaged files.

This error means that the quotation you are trying to open is already open.

Possible Solutions:

• If your software installations are connected together, check with other users to see if someone already has this quotation open. If so, ask them to close it.
• You may have another instance of Dimensions Estimator open. Close it and try again.
• The software may have crashed while this quotation was open. The file may need to be repaired or forcefully closed. In this case, please contact us by phone for assistance.

This error mainly affects network installations. It simply means that the network drive hosting the databases is unavailable.

Unfortunately, Dimensions Portes et Fenêtres cannot assist with this issue. You will need to contact your IT support provider to restore access. This is not a software error but rather an infrastructure issue.

There are two primary causes for this error:

1. Language compatibility issue: Windows must be configured to use either French (Canada) or English (Canada) as the default language. If “(Canada)” does not appear next to the language name, the software may crash. This must be corrected by your IT department or by yourself.
2. Database issue: We may be able to repair the database files. However, it is possible that the damaged quotation can only be viewed and printed, not modified. Contact us for assistance.

A required file is either missing or improperly installed.

Please contact us to have this issue corrected.

You have likely maximized the software window to full-screen mode and then closed it.

Unfortunately, the software does not support permanent full-screen mode. Resize the window to a smaller size and manually enlarge it using the window corners instead.

This error is caused by antivirus software blocking the application. Ask your IT support team to add the following folder to the antivirus exclusion list:

C:\EstimateurNDCD

If you are comfortable with computers, you can do this yourself. If the issue persists afterward, contact us so we can repair any missing or damaged files.

This is a synchronization error within the quotation file that makes the quotation unusable.

Two scenarios are possible:

1. You Cannot Open the Quotation

In this case, you can either recreate the quotation (if possible) or contact our technical support team by phone so we can repair the issue remotely (approximately 15 minutes of work).

2. You Can Open the Quotation

You most likely have windows configured within your quotation file. Two methods can help resolve the issue:

1. Open the 3D Module and then exit it while saving changes. Try printing again.
2. If that does not work, return to the 3D Module, remove your assemblies, recreate them, and try printing again.

One of these methods should resolve the issue. Otherwise, please contact us by phone.

A source file is missing. We need to repair and restore the database files. Please contact us by phone or online for assistance.

Access permission issue.

The software must be installed using Administrator privileges. Your IT support provider must also ensure that you have sufficient rights to install software. Please contact your IT department to resolve this issue.

The quotation file is corrupted and must be repaired. We should be able to recover the damaged file. Please contact us by phone or online.

This issue may be caused by a damaged window-sizing file (screensize.mdb).

Please contact us by phone or online for assistance.